Software that fits the work.

Answer questions about orders, availability and services. Pass requests needing a decision to your staff.

Answer common support questions and give staff the conversation when a customer needs more help.

Find answers in your company documents, with links to the original information.

Collect what a customer needs, prepare a reply and keep the salesperson’s notes up to date.

Assign each enquiry to someone, record the next step and remind them when a reply is due.

Send purchase or discount requests to the right manager and keep a record of the decision.

Find when people are available, spot clashes and confirm the team for a shift or event.

Summarise a job’s history and prepare the next action for a staff member to approve.

See sales, outstanding work and issues that need a manager’s attention in one view.

Let customers sign in to check orders, send documents and see progress on their requests.

Keep contact details, roles and availability together so you can find the right person.

Assign people to work, see what is waiting and update the plan when things change.

Copy useful details from invoices and forms into records, with uncertain entries sent to staff for checking.

Update your website through a familiar editing tool, with a preview before publishing.

Give staff and customers their own sign-in and decide which records they can view or change.

Share orders, customer details or updates between tools so staff do not have to enter them twice.

Design a shop around your products while Shopify handles stock, orders and checkout.

Help customers compare products, choose options and add the right items to their cart.

Collect booking details and show customers whether their request is waiting or confirmed.

Explain a new product, show its options and collect enquiries, reservations or orders.